You may return any UNWORN moccasins for exchange or refund within 30 days of delivery. Please include your day-time telephone number in case we have any questions. If you need a different size, width, style, etc., let us know what you want and we'll make the exchange as quickly as we can. If you'd like a refund, just ask. If you paid with a credit card, please include a copy of the credit card receipt. Shipping charges are not refunded.